FAQ

What is your payment policy?

Medical services are provided and billed by Restoration PT. Our providers participate in most all of the major health insurance plans in the region. Following are the health plans which we currently accept.

If your plan is not listed, just give us a call. We can verify your network and benefits and we may be able to file claims on your behalf. However, we can also provide you with a form that you can submit to your insurance company to instruct them to send reimbursements directly to you.

Please be aware that with any health plan, there may be deductibles and copayments for which you could be responsible.   All payments are due at the time of service.

Can I choose where I want to have Therapy?

Yes, you may choose where to have your physical therapy. Your physician may have their own preference, but you have the freedom to choose. The majority of our patients choose us because of our dedicated 20-30 minutes of one-on-one, hands-on manual therapy, based on your needs upon assessment.

Do I need a physician referral to receive therapy?

A physician referral is required by health insurance for you to see one of our licensed physical therapists.  Texas law allows physical therapists to provide direct physical therapy evaluation and treatment services for a period of up to 30 consecutive business days without a referral from a doctor. 

What can I expect during my first visit?

Upon signing our consent to treat form, the therapist will perform a thorough assessment based on your history and clinical presentation. The first sessions are approximately 60 mins in length consisting of mostly evaluation followed by treatment through initiation of a personalized home exercise program. Your next visit will be dedicated fully toward treatment and reassessment of your progress toward your goals. Please try to arrive ~10-15 minutes before your appointment if you would like to fill out our forms in person.

What do I bring to my first visit?

Your personal ID (Driver's License, passport, etc)

Insurance card(s)

Physician's Referral

A copy of appropriate imaging results or radiologist report

What do I wear?

f possible, please wear comfortable clothing (gym shorts, sweatpants, t-shirts, etc) to allow us to access the appropriate body part for assessment. For higher level athletes, appropriate athletic shoes may be needed to assess your gait and running mechanics. You are welcome to bring clothes to change into before and after your session, if needed.

How long is each visit?

• Each session can range from 30-60 mins

• First 20-30 mins are dedicated one-on-one treatment with the physical therapist (usually manual therapy) followed by modalities and therapeutic exercises under physical therapist and technician supervision

How often do I go to treatment?

Frequency of treatment is determined during your initial evaluation. Patients are typically seen 2-3x/week and progressively decreased until the patient is able to independently manage their symptoms.

What insurances do you accept?

We accept most major insurance plans.  If you have any questions regarding whether or not your insurance is accepted, please do not hesitate to contact us.

• Blue Cross Blue Shield PPO

• Blue Cross Blue Shield HMO - please call office to verify in network

• Cigna

• Humana

• Medicare

• Medicare Advantage Plans

• PHCS

• United Healthcare